Thank you for choosing Sundae Hardware for your frozen dessert equipment needs. Below is our shipping policy to ensure a smooth and satisfactory delivery experience:
- Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or high-demand periods, processing times may vary, but we strive to expedite orders as efficiently as possible.
- Shipping Methods: We offer various shipping methods to accommodate different needs:
- Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of the package. Customers can view the shipping costs at checkout before completing their purchase. We may offer free shipping promotions periodically, so be sure to check our website for any current offers.
- Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor the progress of your delivery and estimate its arrival date.
- Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or delivery issues. We are not responsible for packages delivered to incorrect addresses due to customer error.
- International Shipping: At this time, we primarily ship within the United States. For international orders, additional shipping fees and customs duties may apply. Customers are responsible for any customs fees or import taxes imposed by their country's customs authorities.
- Delivery Acceptance: It is the customer's responsibility to be available to accept the delivery during the estimated delivery window. For freight shipments, someone must be present to inspect the package for any signs of damage before signing for the delivery. If you notice any damage, please refuse the delivery and contact us immediately.
- Shipping Restrictions: Some items may be subject to shipping restrictions or regulations in certain regions. If your order contains any restricted items, we will notify you promptly and work to find a suitable solution.
- Shipping Delays: While we strive to meet our estimated delivery times, please understand that unexpected delays may occur due to factors beyond our control, such as severe weather conditions or carrier issues. We appreciate your patience and understanding in such situations.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at support@sundaehardware.com. Thank you for choosing Sundae Hardware. We look forward to serving you!