Return Policy

Return Policy for Sundae Hardware:

At Sundae Hardware, we want to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return policy to make the process as smooth as possible. Please review the following guidelines for returning items:

1. **Eligibility**:
- Items must be returned within 30 days of the delivery date to be eligible for a refund or exchange.
- Returned items must be in new, unused condition and in their original packaging. Any items that show signs of use, damage, or alteration may not be eligible for return.

2. **Return Authorization**:
- Before returning any items, please contact our customer service team at support@sundaehardware.com to obtain a return authorization (RA) number.
- Please include the RA number on the outside of the package and include a copy of your original invoice or order confirmation inside the package.

3. **Return Shipping**:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping method and purchasing shipping insurance for your return package. We cannot guarantee that we will receive your returned item without tracking information.

4. **Refunds**:
- Once we receive and inspect your returned item, we will process your refund within 7 business days.
- Refunds will be issued to the original form of payment used for the purchase. Please note that shipping charges are non-refundable, unless the return is due to an error on our part.

5. **Exchanges**:
- If you would like to exchange an item for a different size, color, or model, please contact our customer service team to arrange the exchange.
- Exchanges are subject to availability. If the desired item is not available, we will issue a refund for the returned item instead.

6. **Damaged or Defective Items**:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on your preference.
- Please provide photos of the damaged or defective item(s) to assist us in resolving the issue promptly.

7. **Restocking Fee**:
- A restocking fee may apply to certain returns, particularly for large or special-order items. Any applicable restocking fees will be deducted from your refund amount.

8. **Non-Returnable Items**:
- Some items may not be eligible for return due to health and safety reasons or manufacturer restrictions. These items include but are not limited to:
- Consumable products (e.g., food items)
- Customized or personalized items
- Clearance or final sale items

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. Thank you for choosing Sundae Hardware. We appreciate your business and aim to provide exceptional service to every customer.